Adhering to the consistent purpose of customer orientation and service first, Shenzhen Primestone Network Technologies Co., Ltd. strives to fully complete the pre-sales work and careful after-sales service in each project, in order to show customers the advanced technology, superior cost performance and high-quality and comprehensive pre-sales and after-sales services. And perfect customer service system has been established by Primestone Network Technologies Co., Ltd., to guarantee high-quality customer service.

After-sales service

7×24 h telephone support services are provided by professional technical engineers, to timely respond to the equipment problems of customers on site.

1.support for implementation of project planning

1) Provide the design for on-site network planning scheme;

2) Provide the configuration and debugging relevant to products of Primestone Network;

3) Guidance of relevant standards shall be conducted to support project acceptance.

2.Support after completion of project inspection

1) Handle communication failure occurred in the process of equipment running;

2) Provide the operation and maintenance trainings from design of operation and maintenance personnel to products of Primestone Network;

3) Provide suggestions and guidance for network optimization scheme design during network transformation on site.

3.Telephone and remote service support

Provide 7*24 h telephone support service and flexible and convenient remote support service.

Contact person for after-sales technical support: Luo Xionghui Mobile phone: 18688787693 TEL: 0755-86966830